FAQs

Returns and Exchanges:

Our goal is your complete satisfaction. If you are not completely satisfied when you receive your earrings for any reason, you may return or exchange them if the following guidelines are followed:

• All return requests must be received as emails within 30 days of the shipping date for an authorization number. Include all details for the reason of the return request. No return requests will be considered by phone, only by email.

• Once you receive a return authorization number, send the returned item back (showing no signs of wear or alteration) in its original packaging with the original receipt included. Any pair of earrings showing signs of wear, damage, or alteration will not qualify for reimbursement or exchange.

• Be sure your item is well packed and insured. The return authorization number needs to be written on the outside of the box. Return packages without this number will not be accepted.

• Returns and exchanges do not include reimbursement of original shipping and handling charges. We are not responsible for returns that are lost or damaged in transit, so for your protection, please make sure the item is insured and keep your shipping receipt.

• For returns, a full refund (less shipping and handling charges) will be issued to the credit card you used for the purchase after we have inspected the condition of the earrings.

Repairs:

If your order was damaged or incorrect, you may return or exchange it if the following guidelines are followed:

• All return requests must be received as emails within 30 days of the shipping date for an authorization number. Include all details for the reason of the return request. No return requests will be considered by phone, only by email.

• Once you receive a return authorization number, send the returned item back (showing no signs of wear or alteration) in its original packaging with the original receipt included. Any pair of earrings showing signs of wear or alteration will not qualify for reimbursement or exchange.

• Be sure your item is well packed and insured. The return authorization number needs to be written on the outside of the box. Return packages without this number will not be accepted.

• Repair or incorrect returns do include reimbursement of original shipping and handling charges. We are not responsible for returns that are lost or damaged in transit, so for your protection, please make sure the item is insured and keep your shipping receipt.

• If you choose to replace the original order or exchange it for another item we will send it to you. If you choose a refund, a full refund will be issued to the credit card you used for the purchase after we have inspected the condition of the earrings.

Credit Card Transaction Security:

We accept payment with the following credit cards through PayPal:

PayPal allows users with an email address to securely, conveniently, and cost-effectively send payments online. It's free to send your payment through PayPal and only takes a few minutes to set up an account.

We are a PayPal Verified site, meaning that we have passed the required screening process of a financial institution. Once your information reaches PayPal, it resides on a server protected by an electronic firewall. Their servers are not directly connected to the Internet, so your private information is available only to authorized computers.

Pay by Personal Check:

Yes, if you prefer to write a check, you may do so for the amount listed on the product page (plus 8.25% sales tax if you are an California resident) and mail payment to DCG Designs, PO Box 920, Nipomo, CA 93444. Please e-mail the order to us. Do not use the shopping cart. Items will be shipped after the check clears or payment is received. Be sure to include instructions on which item you would like to order, your mailing address, email address, and phone number.

Shipping:

Once your order is placed, we will send you a confirmation e-mail to the address you provided. Please allow 2 to 4 weeks from the date of receipt of payment based on current availability.

Privacy:

We neither sell nor share your information with outside companies or third parties. To process and ship your order, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information that you provide when you purchase from our online store. We respect your privacy by not selling or sharing this information.